Job Description
We are looking for an experienced Telecommunications Specialist to support enterprise voice and communication systems. This role is ideal for a self-directed individual who can step into an active environment, assess priorities quickly, and keep critical telecom work moving forward with limited oversight. The position offers the opportunity to contribute hands-on expertise across telephony infrastructure, user communication needs, and project coordination while partnering with technical teams and business stakeholders.
Responsibilities:
• Manage enterprise telephony activities, including call routing design, auto attendants, hunt groups, number management, and E911 configuration.
• Take ownership of ongoing telecom initiatives by reviewing current progress, identifying open items, and driving remaining work through completion.
• Support and maintain IP telephony and UCaaS-related services to ensure reliable voice connectivity across the organization.
• Coordinate number portability efforts and work with carriers or service providers to resolve provisioning and PSTN connectivity issues.
• Provide technical guidance on Avaya-based environments and assist with telecom-related changes tied to broader platform updates.
• Communicate clearly with IT teams, end users, and leadership to share status updates, surface risks, and align on next steps.
• Travel to company sites as needed to assist with telecom assessments, implementation tasks, or issue resolution.
• Document configurations, decisions, and action plans to keep telecom operations organized and accessible for stakeholders.
• 5+ years of experience working with enterprise telecommunications or telephony systems.About DHL and Legal Services:DHL Group the logistics provider of the world with over 600,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving...
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