Job Description

The Family Services Associate is responsible for creating an atmosphere of hospitality for families and volunteers. They maintain a compassionate presence while enforcing policy adherence. They are responsible for all House operations while on duty.

Primary duties & responsibilities:

• Take referrals, register guests, collect room donations, and instruct guests in use of the House.
• Provide House orientations, review guidelines and policies, and ensure safety procedures are presented to each family. This includes touring new guests throughout the facility.
• Maintain a high profile in the House so families are aware a staff person is on duty.
• Handle all incoming phone calls.
• Prepare dinner for all guests staying at the House (45-65 people).
• Ensure kitchen is cleaned, all food is put away each night and discard food per food safety guidelines.
• Perform routine House chores to ensure facility is clean, properly maintained, and well-stocked.
• Clean and set up rooms after check outs.
• Advise guests of House rules and following through with enforcement of these rules. Provide written documentation of House activities including what follow-up action was taken.
• Assist guests with various requests and needs in a supportive and friendly manner throughout the guests’ entire stay at the Ronald McDonald House.
• Work with families and volunteers to keep House neat and clean.
• Accept in-kind and monetary donations and record according to procedures.
• Supervise House volunteer activities that have been scheduled.
• Transmit pertinent information to House Manager.
• Complete Exceed Data Entry as necessary.
• Respond quickly and appropriately to all guest-related emergencies and document accordingly.
• Advise House Manager/Chief Programs Officer of any issues with guests as necessary and document accordingly.
• Maintain positive and cooperative relationships with all staff, volunteers, donors and stakeholders.
• Respect the privacy and the confidentiality of all guests and agency information.
• In all instances, serves as an ambassador for the Ronald McDonald House New Mexico, appropriately communicating the mission and purpose of the organization.
• Demonstrate respect for diverse cultures and ability to work and interact with all types of people.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Confidence to enforce house policies.
• Exhibit fairness and consistent application of and adherence to House rules.
• Maintain confidentiality.
• Effective problem-solving and decision-making skills.
• Able to manage multiple tasks concurrently, and work with minimum supervision.
• Interact effectively with other staff while not face-to-face.
• Knowledge of general office procedures and capable of working office equipment.
• Proficiency in Microsoft Office computer programs including Outlook and Teams
• Essential physical functions: perform physical tasks usually associated with custodial, maintenance and managing inventories; negotiate stairs.

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